Skip to content

Cart

Your cart is empty

Continue shopping

Returns & Exchanges

If you don't see your question below, feel free to contact us on hello@source-store.com

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of receiving your order.

Refunds are issued as store credit only (no cash refunds), valid for 180 days. Store credit can be used both online and in-store, and is not eligible for further returns or exchanges.

Items must be returned in their original condition — unworn, unwashed, undamaged, and with all tags intact. Items that show signs of wear will not be accepted.

Final sale, markdown, damaged, soiled items, and underwear are final and will not be accepted for return.

Do you offer exchanges?

Exchanges are only available at our New Bahru pop-up

Items may be exchanged for the same style in a different size or colour, subject to availability. Each item is eligible for a one-time exchange, and all exchanges are final.

If the requested item is no longer available, the return will be issued in the form of store credit.

Final sale items and underwear are not eligible for exchange.

How do I make a return?

There are two ways to return your order:

[1] By mail:

Download the return form [here] and complete all required fields.

Include the form in your parcel and send it using a traceable shipping method to:

SOURCE STUDIO PTE LTD.
10 Ubi Crescent, #07-90
Ubi Techpark Lobby E
Singapore 408564


[2] Store drop-off (New Bahru pop-up)

Visit our space with your e-invoice and the item(s). Our team will assist you with the return or exchange.

Who covers return shipping costs?

All return shipping costs, including postal fees, duties, and taxes, are borne by the customer.

We recommend using a trackable shipping method, as parcels/items lost in transit are the responsibility of the customer.

How long does it take to process a return?

Returns are processed within 7 working days after we receive and inspect the item. Store credit will be issued once the return is approved.