We accept payments via Visa, Mastercard, American Express and Paypal.

When a payment is successfully made, an order confirmation email will be sent to you with details of your most recent purchase. 

If you need to change anything about your order, please contact us at hello@source-store.com with your order number and what you would like to change as soon as possible.

We'll do our best to make the updates before your order is out for delivery. 

If you are experiencing any issues while purchasing online, please send us an email at hello@source-store.com and we will help to troubleshoot the issue with you. 

Local delivery within Singapore is charged at S$5 per order. Complimentary shipping is available for purchases of S$80 and above in a single order.

Orders are usually delivered within 1–2 working days after dispatch.

If you need your item(s) urgently, feel free to reach out to us at hello@source-store.com before placing your order to avoid disappointmen

We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your parcel tracking number with our assigned delivery partner.

Yes, return shipping costs are the responsibility of the customer. We strongly recommend returning your item(s) using a trackable mailing service to ensure your parcel reaches us safely.

Please note that we are unable to take responsibility for lost parcels or missing items sent via non-trackable delivery methods.

We appreciate your understanding.

Yes, we do. Once you’ve selected the items you’d like to purchase, simply proceed to checkout.

At the checkout page, you’ll be able to view the available international shipping options, along with their respective pricing and estimated delivery times.

Please note that some countries impose customs duties, taxes, and handling fees on imported goods. Any such charges incurred as your order passes through customs are the responsibility of the recipient.

As customs and import duty rates vary by country, we recommend contacting your local customs office prior to placing your order to check on any applicable charges and avoid unexpected fees. Unfortunately, we are unable to cover or reimburse any customs or import duty charges.

Yes, return shipping costs for international orders are the responsibility of the customer. We strongly recommend using a trackable mailing service when returning your item(s).

Please note that we are unable to take responsibility for lost parcels or missing items sent via non-trackable delivery methods. We appreciate your understanding.

We accept returns within 14 days of receiving your order.

Eligible items may be exchanged, returned for store credit, or refunded to the original payment method. A $5 return fee applies to monetary refunds and will be deducted from the refund amount.

Items must be returned in their original condition — unworn, unwashed, undamaged, and with all tags intact. Items that show signs of wear will not be accepted.

Sale or markdown items and underwear are not eligible for return or exchange.

Yes. Exchanges can be made for the same style in a different size or colour, subject to availability.

You may return the item to us by mail or exchange it in person at our Ubi warehouse. For in-person exchanges, please contact us in advance to arrange an appointment, as our team may not always be available at the warehouse.

Each item is eligible for a one-time exchange.

Download the return form [here] and complete all required fields.

Include the completed form with your item and send your return using a trackable shipping method to:

SOURCE STUDIO PTE LTD.10 Ubi Crescent, #07-90
Ubi Techpark Lobby E
Singapore 408564

All return shipping costs, including postal fees, duties and taxes, are borne by the customer. Items or parcels lost in transit remain the responsibility of the customer.

Yes. You may choose to receive a refund to your original payment method. A $5 return fee will be deducted from the refund amount.

Alternatively, you may opt for store credit with no return fee.

Returns are processed within 7 working days after we receive and inspect the item. Store credit will be issued once the return is approved.