All items, except underwear and final sale items, may be returned for an exchange or refund. Returned items must reach us within 14 calendar days from the date you receive your order.

To be eligible, items must be returned in their original condition—unworn, unwashed, undamaged, and with all tags intact. Items that show signs of wear will not be eligible for exchange or refund.

For more information on refunds, please refer to the refund policy and options detailed below.

Returns can be processed as either store credit or a monetary refund.

Store Credit

If you choose store credit, it will be issued to your account at source-store.com. Store credit is valid for 365 days from the date of issue and may be used partially or in full. Items purchased using store credit are not eligible for a second exchange or return.

Monetary Refund

Alternatively, you may opt for a monetary refund via your original payment method. Please note that a S$5 return fee will be deducted from the refunded amount. This fee helps us sustain our operations while continuing to provide quality service.

Important Note on Shipping Fees

If your final order value falls below S$80 after the refund, the original shipping fee of S$5 (previously waived) will be deducted from the amount that is to be refunded.

Items marked down on our website are considered final sale and are unfortunately not eligible for exchange or return.

If a return is sent to us for an item that is not eligible, the item will be returned to you at your own cost, including any return shipping fees.

We appreciate your understanding.

Simply follow the steps below to request an exchange or return:

1. Download and complete the Return Form (click here).
   
2. Pack the item(s) you wish to return together with the completed Return Form. Please ensure the parcel is securely packed and properly sealed.
   
3. Mail your parcel using a traceable delivery method to the address below:
   

Source Studio Pte Ltd
10 Ubi Crescent
Unit 07-90 Ubi Techpark, Lobby E
Singapore 408564


Important Notes (Please Read)

• All returned item(s) must reach us within 14 calendar days from the date your order was delivered.
  
• At this time, we’re unable to offer in-person exchanges or returns. All returns must be sent via mail.
  
• Damaged, soiled, sale, or markdown items that are not eligible for exchange or refund will not be accepted and will be returned to the customer at the customer’s expense, including return shipping costs.
  
• Postage fees, shipping charges, and any duties incurred for returns are not covered.
  
• We strongly recommend using a traceable delivery service (such as SingPost SmartPac) when returning your parcel.
  
• We are unable to take responsibility for lost parcels, items missing due to poorly sealed packaging, or returns sent via non-traceable delivery methods.
  
• Once your return has been received, please allow 2–3 working days for your exchange or refund to be processed.

Each order is eligible for a one-time exchange only. Once an exchange has been processed, the order is considered final and will no longer be eligible for any further exchanges, returns, or refunds.

If you’re unsure about sizing or colour before placing your order, we encourage you to reach out to us at hello@source-store.com—our team will be happy to assist you in making the right choice.

Items purchased using store credit are final and cannot be returned or exchanged again.